Tech Support Services
Before you contact us
Have this information on hand so our Technical Support Specialists can get to a solution quickly.
Model and serial number
Have the model and serial number for the indoor and the outdoor unit ready before you call or email.
Error code
Note the exact error code the system is reporting, plus what the unit was doing when it appeared.
Service tools on hand
Bring a multi-meter, refrigerant gauge set, psychrometer and manometer so you can gather readings while we troubleshoot with you.
Talk to a Technical Support Specialist
If you need support or have questions on equipment or installation, email our Technical Support Specialists. Send the model and serial number, the error code, and what you have already checked, and we will come back with next steps.
Need help right now?
Call the branch during business hours or email tech support any time. For returns, use the Return Material Form; for warranty issues, use the Warranty Claim Form.